Clean air zone support

Use this service if you have a clean air zone enquiry.

Penalty charge notice (PCN)

The clean air zone customer support team are unable to deal with any appeals or progress enquiries relating to PCNs. All PCN's are issued and dealt with by the local authority. If you believe your vehicle meets the emission standards of the clean air zone and should not be charged, continue to use this service.

Local exemptions

You can find out more about local exemptions for driving in:


You may be able to claim a refund if you paid the charge when you did not need to. Find out more about claiming a refund in:

Start now

Before you start

You'll need:

  • an email address
  • your address details
  • evidence supporting your enquiry

If your enquiry relates to a specific vehicle you'll need the number plate (registration number) of the vehicle.

Call clean air zone support

You can get support if you cannot use the online service.

Clean air zone support

Telephone: 0300 029 8888

Monday to Friday, 8am to 7pm

Saturday, 8am to 2pm

Find out about call charges.